General Manager – Chicago, IL

Published on: Friday, June 27th, 2014 Author: greekkitchen

Greek Kitchen General Manager leads his or her store by delivering our customers with awesome food and great service. The GM brings positive energy and his or her entrepreneurial spirit each and every day to build and inspire our teams, while making Greek Kitchen a fun place for our customers, too.

The GM should have the ability to see the “Big Picture” of running the business. He or she will coach and develop people to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift. Greek Kitchen GMs lead and behave according to Greek Kitchen Values and follow Greek Kitchen standard operating policies and procedures with essential areas of focus including:

  • Select and hire great employees who represent Greek Kitchen’s Values.
  • Train and develop all employees to the next level.
  • Assess staff abilities. Create and implement effective development plans.
  • Create and enforce a plan to reduce turnover.
  • Delegate tasks to team and provide follow-up. Hold team accountable.
  • Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
  • Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
  • Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
  • Administer all in-shop employee benefits and payroll procedures.
  • Effectively handle customer complaints/issues.
  • Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
  • Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
  • Ensure product quality, safety and sanitation standards are met.
  • Provide fast, friendly and accurate service.
  • Increase comp sales and deliver budgeted sales each period.
  • Create plan to continuously improve the business.


  • Control cost of goods, variances and inventories within the shop.
  • Staff and schedule appropriately to control labor costs.
  • Ensure proper cash handling and deposit procedures are followed.
  • Ensure appropriate inventory and ordering systems are in place.
  • Must have financial literacy; Ability to understand and learn from financial reports.

Physical Functions

  • Must have the ability/stamina to work a minimum of 50 to 55 hours a week.
  • Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.
  • Must be able to tolerate potential allergens:  peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

Experience, Education and Behaviors

  • Must represent Greek Kitchen and Our Values.
  • Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility. Experience in the Restaurant Industry, preferred.
  • High School degree; Bachelor’s degree, preferred.
  • Strong business acumen. Ability to see “Big Picture.”
  • Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
  • As a requirement of the position, all Shift Supervisors and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health. Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
  • Must spend 80-90% of time on the floor in the Front of the House.
  • Must have financial literacy. Ability to understand financial reports.
  • Exceptional customer service skills.
  • Strong time-management skills. Ability to multi-task, to prioritize and to organize.
  • Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.
  • Strong communication skills, both written and verbal.
  • Ability to delegate, follow-up and hold team accountable.
  • Ability to create and execute effective plans to build the business.
  • Must have the ability to set budgets and maintain food and beverage cost.
  • Ability to follow expectations and guidelines set by Greek Kitchen.
  • Microsoft Office skills.