A team member of Greek Kitchen’s job is to provide great food paired with fantastic service.  Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

Essential  Functions:

• Prepare quality finished products (handhelds, plates, salads, soups, etc.) efficiently per Greek Kitchen’s recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of our store.
• Maintain personal hygiene standards, including wearing clean Greek Kitchen uniform.
• Comply with established food safety requirements and practices.
• Comply with store security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions:

• Restock food line, chips and cooler.
• Work multiple stations (salads, toppings, prep, cashier) as directed by Manager.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.

Qualifications/Requirements:

Experience, Education and Behaviors

• Must be at least 16 years of age.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

A team member’s job at Greek Kitchen is to provide great food paired with awesome service.  Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

Essential  Functions:

• Prepare quality finished products (handhelds, plates, salads, soups, etc.) efficiently per Greek Kitchen’s recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of our store.
• Maintain personal hygiene standards, including wearing clean Greek Kitchen uniform.
• Comply with established food safety requirements and practices.
• Comply with store security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions:

• Clean food preparation areas, cooking surfaces, and utensils.
• Cook and package batches of food, such as gyros, meat off rotisserie spits which are prepared to order or kept warm until sold.
• Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
• Maintain sanitation, health, and safety standards in work areas.
• Measure ingredients required for specific food items being prepared.
• Mix ingredients such as pancake or waffle batters.
• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Pre-cook items such as chicken, in order to prepare them for later use.
• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
• Verify that prepared food meets requirements for quality and quantity.
• Wash, cut, and prepare foods designated for cooking.
• Clean, stock, and restock workstations and display cases.
• Receive delivery of supplies.
• Prepare all recipes, according to Greek Kitchen standards.’
• Restock food line, chips and cooler.
• Work multiple stations (salads, toppings, prep, cashier) as directed by Manager.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.

Qualifications/Requirements:

Experience, Education and Behaviors

• 3-5 years of short order cooking or kitchen prep preferred.
• Must be at least 16 years of age.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

Greek Kitchen’s Shift Supervisors are our future AGMs and GMs! They are tasked by managing and developing Crew Members to execute outstanding product quality and customer service, and to build sales and control costs.

Our Shift Supervisors lead and behave honestly and follow standard Greek Kitchen operating policies and procedures with essential areas of focus including, but not limited to:

People

• Lead Crew Members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), and providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transitions into opening/closing duties.
• Resolve customer complaints/issues.
• Empowers Crew Members to make sure all customers leave happy.
• Execute and support all food safety requirements and practices.
• Lead Crew Members to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Crew Members.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Physical Functions

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens:  peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

Experience, Education and Behaviors

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
•  Minimum educational requirement: High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.  In Illinois, certification is required through the Illinois Department of Public Health. Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Ability to train and coach others.
• Must be able to demonstrate strong leadership skills at all times.
• Must be a strong team-player.
• Ability to manage fast-paced, high-volume shifts while providing excellent customer service.

Greek Kitchen General Manager leads his or her store by delivering our customers with awesome food and great service. The GM brings positive energy and his or her entrepreneurial spirit each and every day to build and inspire our teams, while making Greek Kitchen a fun place for our customers, too.

The GM should have the ability to see the “Big Picture” of running the business. He or she will coach and develop people to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift. Greek Kitchen GMs lead and behave according to Greek Kitchen Values and follow Greek Kitchen standard operating policies and procedures with essential areas of focus including:

• Select and hire great employees who represent Greek Kitchen’s Values.
• Train and develop all employees to the next level.
• Assess staff abilities. Create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to team and provide follow-up. Hold team accountable.
• Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Administer all in-shop employee benefits and payroll procedures.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Increase comp sales and deliver budgeted sales each period.
• Create plan to continuously improve the business.

Profits

• Control cost of goods, variances and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; Ability to understand and learn from financial reports.

Physical Functions

• Must have the ability/stamina to work a minimum of 50 to 55 hours a week.
• Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens:  peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

Experience, Education and Behaviors

• Must represent Greek Kitchen and Our Values.
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility. Experience in the Restaurant Industry, preferred.
• High School degree; Bachelor’s degree, preferred.
• Strong business acumen. Ability to see “Big Picture.”
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
• As a requirement of the position, all Shift Supervisors and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health. Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must spend 80-90% of time on the floor in the Front of the House.
• Must have financial literacy. Ability to understand financial reports.
• Exceptional customer service skills.
• Strong time-management skills. Ability to multi-task, to prioritize and to organize.
• Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.
• Strong communication skills, both written and verbal.
• Ability to delegate, follow-up and hold team accountable.
• Ability to create and execute effective plans to build the business.
• Must have the ability to set budgets and maintain food and beverage cost.
• Ability to follow expectations and guidelines set by Greek Kitchen.
• Microsoft Office skills.