Shift Supervisor - Chicago, IL


Greek Kitchen’s Shift Supervisors are our future AGMs and GMs! They are tasked by managing and developing Crew Members to execute outstanding product quality and customer service, and to build sales and control costs.

Our Shift Supervisors lead and behave honestly and follow standard Greek Kitchen operating policies and procedures with essential areas of focus including, but not limited to:


  • Lead Crew Members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), and providing feedback and training.
  • Know and support appropriate personnel policies, labor laws and safety procedures.
  • Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
  • Transitions into opening/closing duties.
  • Resolve customer complaints/issues.
  • Empowers Crew Members to make sure all customers leave happy.
  • Execute and support all food safety requirements and practices.
  • Lead Crew Members to open, transition, and close shifts without supervision.
  • Manage and organize the line and delegate duties to Crew Members.
  • Know and uphold standards for product quality.
  • Work the line as needed.
  • Ensure back-of-the-house procedural standards are met.
  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.

Physical Functions

  • Must have the ability/stamina to work a minimum of 40 hours a week.
  • Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.
  • Must be able to tolerate potential allergens:  peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

Experience, Education and Behaviors

  • Minimum of 1 year supervisory experience in a restaurant or retail environment.
  •  Minimum educational requirement: High School degree.
  • Must be able to work a minimum of 2 opens and/or closes per week.
  • As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.  In Illinois, certification is required through the Illinois Department of Public Health. Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
  • Exceptional customer service skills.
  • Strong communication skills, both written and verbal.
  • Strong organizational skills and the ability to multi-task.
  • Strong interpersonal skills.
  • Ability to train and coach others.
  • Must be able to demonstrate strong leadership skills at all times.
  • Must be a strong team-player.
  • Ability to manage fast-paced, high-volume shifts while providing excellent customer service.



(Proof will be required, if hired.)
Employment Desired (If you are applying for an hourly position, please keep in mind that the availability of hours may vary.)
Additional Questions
Former Employers

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Current or Last Employer
Previous Employer
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By checking the box below, I state that the following information in this employment application (and accompanying resume or documentation, if any) is true and complete, and I understand that any false or misleading information or significant omissions may disqualify me from further consideration for employment, and may lead to my dismissal from employment, if discovered at a later date. I agree to immediately notify my supervisor if I should be convicted of a felony, any crime involving dishonesty, breach of trust, controlled substances, sexual misconduct, abuse or violence, while my job application is pending or during my period of employment, if hired.

I authorize you to investigate any of the information contained on this application, including the examination of past employment records, references, and other facts stated on this application. I waive any right I may have to be notified by any of the individuals and organizations named in this application prior to the release of any information to you. I further authorize all individuals and organizations named in this application to provide you all information relative to such verification. I hereby release such individuals and organizations and Greek Kitchen from any and all liability for any claim or damage resulting therefrom. I understand that neither this application nor anything conveyed during the interview process, if granted, is intended to create a contract of employment. I understand and agree that, if hired, my employment is at-will, meaning that it is for no definite period of time, and may, regardless of the date of payment of my wages or salary, be terminated at any time for any reason, with or without notice. I understand that no supervisor, manager, or executive of this company, other than the president has the authority to alter the foregoing.

I also understand that as a condition of employment, if hired, I will be required to provide evidence of identity and employment eligibility in the United States.